Services – Saint-Hyacinthe

• What is the issue with your appliance?
• How much will the repair, spare parts and labour cost?
• Is it worth investing in repair works, given the general state of the appliance?
• What are the odds that the unit will break again in the short or medium-term, and what will be the cost of the repair work?
• We provide expert advice to help you make informed decisions
• Is the appliance ready for the scrap heap?
• You have the choice between a quick fix to address current issue — a temporary solution to keep things running — or a full preventive repair. Replacing parts X-Y-Z now is often the smarter option, as those components are commonly problematic. This way, we avoid coming back multiple times over the next couple of years.
• What’s the difference between repairing your appliance and buying a new one? (RATIO – RISK – INVESTMENT – DURABILITY).
• What is the performance and life span of today's appliances?
• We provide expert advice on the purchase of a new device: what are the good brands and the bad ones and the quality-price relationship
• Is it better to invest in your existing machine or buy a new one?
• Short 101 course on how to use your machine and maintain it so that you can use it for a long time
• Life expectancy of your current machine
• An official Blue Book rate means that we use original or manufacturer-approved parts to avoid needing a return visit in the short, medium, or long term, depending on the client’s needs. We’re not afraid to make a second trip at no extra charge if we don’t have the parts on hand, ensuring quality installation.
• With the Blue Book manual, we accurately record the correct amounts in the right places, so you know exactly what you're paying for.
• The remainder of this list is all about continuous improvement, especially when it comes to our service.
• hat’s the Blue Book? We show you the price and the manual’s explanations, along with the manufacturer’s suggested list price at the time of the estimate, available upon request.
• We show you the actual list price of parts from suppliers.

• Once we’ve diagnosed the issue, we add the part price based on the manufacturer’s suggested list price, plus labour for installation. Labour costs are determined by the time and complexity of replacing the part.
• The Blue Book is a pre-established pricing guide created by company trainers with input from thousands of technicians across North America. It calculates time, risks, and potential challenges—whether best or worst case—and gives us a price for each brand, model, and part. This allows us to cover our costs while providing quality service during and after the repair. So, it's a flat rate for each job, no matter the difficulty.
• Any additional parts used for preventive maintenance beyond the original repair are charged at cost, not at the manufacturer’s full list price. This ensures there’s no conflict of interest where extra parts might be replaced just to make more profit. Our goal is for clients not to call us back multiple times in the next few years for more service calls, diagnoses, labour, and full-price parts. It’s all about being logical. That’s why we provide two estimates at a single rate: one for today’s issue and another if there are parts that need to be replaced preventively.
• To me, competition isn't really competition if it involves charging half the price just to tell a client that their appliance is beyond repair without properly inspecting it and then recommending they buy a new one.
• The competition isn’t real competition if they charge between $50 and $80 just to tell a client their appliance is junk and send them off to buy a new one for $1,000, when that same appliance could last another 7 to 8 years with a proper $200 to $300 repair. All because the technician doesn’t know which part is defective.
• Unlike others, we don’t pressure you to leave a positive Google review in exchange for a discount on your bill. We leave it up to you, based on the service you received, to decide whether or not to leave a review. Either way, we work hard to carry out our mission 110%, delivering the best service we can. merci de votre confiance

We also sell parts at the manufacturer’s suggested list price — not a penny more. We don’t need more than that.

Just a quick note to let you know how much I love my job and what I do in life. I take the time to do things properly, professionally, from A to Z, whenever I take something on. I do it right, and it takes the time it takes — that’s what gives me satisfaction… it’s like my own kind of reward. That’s partly why people say the good ones are always busy.

My job is demanding, but I enjoy it. If I can’t do something right, I’d rather not do it at all — so I take on fewer jobs, but I make sure they’re done well, as long as I can. I wish you all a great day, and I look forward to meeting you!

Pricing

Our pricing is fixed — not hourly, not by the minute, and not every 15 minutes. It’s based on the Blue Book, used across North America. It was created through the expertise of many experienced technicians who understand the value of the work and the average time needed for each job. Whether a tech is slow or fast, experienced or new, the rate is the same. It also takes into account the training and paid subscriptions we maintain to access virtual training and specialized resources, as well as restricted-access networks where we can collaborate with others to solve complex cases.

It’s a flat rate for each job or diagnosis. So if no parts are needed, then no parts are needed — that’s it. If parts are needed, our labour rate allows us to make a fair living, without having to charge for unnecessary parts or overbilling.

No matter if the repair takes 5 minutes or an hour and a half, the rate we quoted you over the phone stays the same — no surprises. We regularly train to improve our speed and efficiency, and through our research centre, we sometimes take appliances apart completely to get to the bottom of complex issues we couldn't solve on a specific model — all so we’re better prepared next time. If we can’t identify the problem during our visit, there’s no charge — or you can contribute what you feel is fair, which we always appreciate.

If it’s worth investing in, then your appliance will keep going for a while. But if it’s not worth it, then it’s not — simple as that. What you’re paying for is a solid evaluation. That’s it.

Wishing you a great day and a great experience with us — looking forward to serving you!

When dealing with an intermittent issue that doesn’t show up during the technician’s visit, it can be especially challenging to diagnose. The technician may perform a thorough inspection and might still manage to identify the cause — and in some cases, even trigger the issue on-site. But if the problem doesn’t occur during our visit and we’re unable to reproduce it, even with high-precision testing tools, the equipment will only reflect the condition of the components at that exact moment. If the faulty part isn’t acting up during the test, it will appear to be working properly.

That said, by asking the right questions, we can often narrow down the timing or conditions of the malfunction, which helps us better target the source of the problem.

Timetable and conditions

Please let us know the best time of day or evening to call you, and how late we’re allowed to call.

Our service call hours are :
Monday: 8 a.m. to 6 p.m.
Tuesday to Thursday: 8 a.m. to 6 p.m.
Friday: 9 a.m. to 4 p.m.
Saturday: Closed (for February and March)

We’re currently unable to provide an exact arrival time, but we will call 20 to 30 minutes before showing up.

We always call with a private number on your caller ID.

At Lemonde Service, we provide in-home repairs for the following appliances:

• Front-loading washing machines
• Top-loading mechanical washing machines
• Mechanical washing machines
• Refrigerators and freezers
• Range hoods
• Wine cellars
• Dehumidifiers
• Water coolers
• Dryers
• Stoves
• Dishwashers
• Window
• Garbage disposals